Tag: problem solving process

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Why Leaders Solve the Wrong Problems: The Realism-Based Guide to Problem Solving

Marcus had a theory, and he was very sure about it. His customer support team of thirty-one people at an online furniture retailer used to be the best-performing group in the company. Within a single quarter, it had become the one people lowered their voices about. Response times slipped. Complaints nearly doubled. Three of his […]

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